Terms of Service

Last updated: November 2, 2026

These Terms of Service ("Terms") govern your use of the Heptsy website at heptsy.com and the Heptsy web app (together, the "Service"), provided by Scalero LTD ("we", "us", "our"), Levi Eshkol 100, Tel Aviv, Israel. By using the Service or buying a subscription, you agree to these Terms.

1. The Service

Heptsy is a self-tracking app for people taking GLP-1 medications. You can log doses and injection sites, how you feel, protein, water and weight. The app shows your own logs back to you as a weekly pattern (the Week Wheel), weekly recaps, an estimated medication level based on published half-lives, reminders of your next dose, and game features such as XP, levels, streaks and badges. Content is personalized from the answers you give in our quiz and the data you log.

2. Not medical advice

Heptsy is for tracking and education only. It does not provide medical advice, diagnosis or treatment, does not tell you what dose to take or when, and is not a substitute for your healthcare provider. Estimated medication levels are general approximations, not measurements of your body. Suggested protein and water goals are general defaults you can change; ask your provider what is right for you. Never ignore or delay professional advice because of something in the Service. If you think you may have a medical emergency, call your doctor or emergency services immediately. We do not promise any health or weight result.

3. Medication names

Zepbound®, Mounjaro®, Wegovy® and Ozempic® are trademarks of their respective owners. They are mentioned only to identify which medications you can track. Heptsy is not affiliated with, sponsored by or endorsed by any drug maker, pharmacy or telehealth provider, and does not sell or supply medication.

4. Eligibility and account

You must be at least 18 years old to buy a subscription. You are responsible for keeping your login email secure and for all activity under your account.

5. Purchases and our reseller

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns related to payments. Your purchase is also subject to Paddle's Buyer Terms.

6. Subscriptions and automatic renewal

Subscriptions are sold for a fixed period (4, 12 or 24 weeks). An introductory price applies to your first period, as shown before checkout. Unless you cancel, your subscription renews automatically at the end of each period at the renewal price shown at checkout, and you authorize the charge to your payment method. Prices may include or exclude tax depending on your location; the final price is shown before you pay. We email you a reminder 3 days before each renewal.

7. Cancellation

You can cancel anytime in one click at heptsy.com/cancel or from your account, through the link in your Paddle receipt, or by emailing support@heptsy.com. Cancellation takes effect at the end of the current billing period, and you keep access until then.

8. Refunds

Refunds are handled under our Refund Policy, including our 30-day money-back guarantee.

9. Price changes

We may change subscription prices. We will notify you before a price change applies to your next renewal, and you can cancel before it takes effect.

10. Your data

You keep ownership of the data you log ("Your Data"). You give us a limited license to store and process Your Data only to provide the Service to you, such as showing your patterns and recaps. We do not use Your Data for advertising, do not sell it and do not show it to other users. You can download or delete Your Data at any time from your account. See our Privacy Policy.

11. Acceptable use and intellectual property

All content in the Service, including text, graphics, the Week Wheel design and software, belongs to us or our licensors. We grant you a personal, non-transferable, non-exclusive license to use the Service for personal, non-commercial purposes while your subscription is active. You may not copy, resell, redistribute or reverse-engineer the Service.

12. Limitation of liability

To the maximum extent permitted by law, the Service is provided "as is", and we are not liable for indirect, incidental or consequential damages, or for decisions you make about your health or medication. Our total liability is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.

13. Termination

We may suspend or end your access if you breach these Terms. You can stop using the Service at any time.

14. Changes to these Terms

We may update these Terms. If a change is material, we will notify you by email or in the app before it takes effect.

15. Contact

Scalero LTD, Levi Eshkol 100, Tel Aviv, Israel. Email: support@heptsy.com.